Absence Reporting | t: 02392 370 321 |

Arbor - Getting started

Arbor is a simple, smart and cloud-based MIS (Management Information System), which helps us work faster, smarter and more collaboratively as a school. The Arbor App and Parent Portal mean we can keep you informed about your child’s life at school in a much more accessible way. Log into Arbor to see and update your child’s information, get live updates and make bookings on the go!

What is Arbor used for?

  • View Attendance and Timetables

    Parents can see their child’s daily attendance, punctuality, and class schedule.

  • Track Academic Progress

    It provides access to grades, reports, and teacher feedback, helping parents stay informed about their child’s performance.

  • Receive School Communications

    Schools use the portal to send messages, newsletters, and important updates directly to parents.

  • Manage Payments

    Parents can pay for school meals, trips, clubs, and other activities securely through the portal.

  • Update Personal Information

    You can update contact details, emergency contacts, and other important information directly in the system.

  • Book Parent-Teacher Meetings

    The portal often allows parents to schedule appointments for school events or consultations.

 

How do I access Arbor?

The Parent Portal works on Google Chrome (computer or laptop).

Download the Arbor App from the App Store or Google Play Store on your phone.

 

Getting Started

  1. Wait for your welcome email from us telling you Arbor is ready - you won’t be able to log in before
  2. Click the link in your welcome email to set up your password and follow the instructions
  3. Go to the App or Google Play Store on your phone and search ‘Arbor’
  4. Click ‘Install’ on Android or ‘Get’ on iPhone then open the App
  5. Accept the Terms & Conditions and enter your child’s birthday
  6. Enter your email, select the school, and then enter your password

 

Further Support

 

For more support using Arbor Parent Portal visit Arbor Support or contact reception on 02392 370 321 or admin@castleviewacademy.org.uk. 

 

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